Westminster City Council

Working together since 2017 we have, through a great supply chain, provided continuity, great workers and social value to Westminster’s community. In this study we look at the original problems that needed to be overcome by the City of Westminster and an insight into our continuing support.

The Problem

When the new Corporate Contracts Manager joined Westminster Council, she found that they were not being well served by their incumbent supplier. Off contract spend was high and the recruitment process inefficient as managers had to sift through a high volume of irrelevant CV’s from Agencies.

The Solution

After looking at the issues that Westminster were encountering – we decided that a tailored managed service model would be the correct approach.

This included setting up Westminster on our end to end procurement software – cr.net (including our business intelligence tool that gives visual dashboards and the ability to dive into data), access to our expert supply chain management service and a dedicated on-site Account Manager to manage any queries from hiring teams and suppliers.

Our Social Value team work with Westminster Adult Education Service and local charities to give back to the local community.

The Results

By streamlining the recruitment process through our software and account managers we now release roles to the pre-approved supply chain within 2 minutes and limit the amount of CV’s agencies can put forward. We ensure that only the best candidates are put forward resolving the issue of high volume and irrelevant candidates. Our Social Value team also give local people the tools they need to access good quality employment opportunities.

“Westminster appointed Matrix because they provide the best of both worlds, a systems-driven approach that can drive efficiency, supported by a senior account manager and an onsite support manager who brings a deep understanding of the market to help hiring managers fill hard-to-fil roles.


Matrix are proactive at supporting Westminster and delivering their requirements throughout the contract in particular; our senior on-site account managers, head of on-site delivery, to the regeneration manager and business director, KPI’s and SLA’s are being achieved as set out as part of the awarded contract. Matrix have supported Westminster by making sure we have access to good quality interims, leading suppliers in the market place and driving social value in our community.”

Harbinder Manku | Corporate Contracts Manager, Procurement Services, Westminster City Council

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