Westminster appointed Matrix because they provide the best of both worlds, a systems-driven approach that can drive efficiency, supported by a senior account manager and an onsite support manager who brings a deep understanding of the market to help hiring managers fill hard-to-fill roles. Matrix are proactive at supporting Westminster and delivering their requirements throughout the contract in particular; our senior on-site account managers, head of on-site delivery, to the regeneration manager and business director, KPI’s and SLA’s are being achieved as set out as part of the awarded contract. Matrix have supported Westminster by making sure we have access to good quality interims, leading suppliers in the market place and driving social value in our community.

Matrix deliver Cardiff Council a Neutral Vendor Managed Service Provision which supports the Council with transparency, cost control, short notice requirements and many other benefits. Matrix deliver a number of job categories at very short notice for the Council, i.e., within 1-2 hours.

In the previous 12 months Matrix has transacted over 21,000 hours within Hospitality / Operations category at Cardiff Council, delivering a 99% fulfilment rate.

Matrix deliver a number of shift workers with over 40% of Cardiff Council’s annual spend within more low skilled workers and operational shift cover. These requirements are often required within a 24-48-hour time period, Matrix have a 99% fulfilment rate at Cardiff Council.

Since going live with Matrix in 2016, Matrix have delivered savings and efficiencies to Cardiff Council while managing £26,000,000 annually for the authority.

It was important that the collaborative group of Local Authorities had access to an MI report that provided meaningful, accurate data.  Matrix worked with us over a period of time to achieve what we required, as a collaborative group, and the monthly MI reports have been successfully developed and circulated.  The sequence of the report flows really well and explains the journey of all placements within each Local Authority from the start to the end of each placement.

The charges have been broken down into separate columns and clearly demonstrated the savings made on each individual placement.  Matrix have proved to be a flexible and professional organisation in terms of requirements that are asked of them in relation to the development of the collaborative MI report and other elements of service delivery.

The move to Matrix as a Vendor Neutral Managed Service, enabled our back-office functions to use their technology to help with a range of objectives.  We now have full view of the placements, regular reporting that can be automatically sent to your email, plus a wide range of reporting tools.  It also gave the opportunity to streamline our invoicing processes, where we now receive only one invoice per week for all placements.

The initial implementation process was also handles very effectively, which enabled us to set up the roles, structure and cost centres with the aim that following go-live, things were in place for managers to start using the system from day one.

Thank you Siobhan for delivering this very useful and beneficial workshop to the apprentices.  Even in a challenging time you were able to adapt and bring some positivity over the misery we face.

I have to say that I learnt a lot and have taken a lot of your advice and suggestions on board.  The presentation was well structured and easy to understand and delivered at a good pace.

It is clear from your presenting that you have expertise in the field and as a result have instilled confidence in the apprentices as you clearly know the industry well.

Again, thank you and I hope that you will continue to work with us on an ongoing basis.

The implementation process was very professional and managed extremely well, we were updated at every step of the way.  The transition has also been smooth, with very little queries from our Hiring Managers on the new arrangements.