London, April 22, 2024 – Team Matrix are thrilled to announce the appointment of Suzi Smith as our Chief Strategic Officer. Suzi’s addition to our team marks a significant milestone in our journey towards delivering the World’s leading workforce management solutions.
In her new role, Suzi will be joining our Executive Team, spearheading our customer and product strategy. With a strong focus on strategic planning and execution, Suzi will be leading on our commitment to driving initiatives that reinforce our customer-centric ethos and long-term vision.
Our CEO, Mark Inskip, had this to share: “I couldn’t be more excited about Suzi’s appointment. Her extensive experience and proven track record in resourcing operations and client services make her the perfect fit to lead our strategic client management efforts.”
Suzi brings a wealth of expertise to her new role, having previously served as Vice President of Solutions and Alliance Partners at the Adecco Group. Mark added; “Her background in talent acquisition and workforce planning aligns perfectly with our goals of delivering exceptional customer experiences.”
In her capacity as Chief Strategic Officer, Suzi will oversee the Matrix portfolio of customers, focusing on strategic client management, market analysis, competitive intelligence, and product innovation efforts. Working closely with our Executive Team and Board of Directors, Suzi will hold ultimate responsibility for nurturing and expanding our customer base, while fostering strong relationships with key stakeholders.
Suzi, as excited as we are to begin this journey together, shared; “I am thrilled to embark on this journey with Matrix, where I will lead strategic efforts to drive growth and success. With our strong reputation for innovation and customer service, I am eager to take on the responsibility of managing relationships with key customer stakeholders and fostering long-term partnerships.”
Suzi continues; “In the first year, my focus will be on scaling the business, not just through expansion but also by enhancing our internal capabilities to work smarter and more innovatively. I am deeply committed to spearheading the development and dissemination of our company’s vision, mission, and values to our client base, ensuring alignment and engagement with our shared objectives.”
Talking about the real-time challenges of the employment market, and the industry at large, Suzi adds: “Through rigorous market research, meticulous competitor analysis, and vigilant tracking of industry trends, I am dedicated to identifying opportunities and threats alike. This will enable us to maintain a competitive advantage and capitalise on emerging market needs that will drive value for our customers.”
Suzi finished by sharing; “In formulating and executing strategic client plans and initiatives, my aim will be to ensure that our efforts align with the company’s objectives, driving sustainable growth and value creation. I am truly excited to contribute to the growth we have seen in recent years.”
With Suzi’s appointment, Matrix reaffirms its dedication to delivering exceptional customer experiences and driving sustainable growth in an ever-evolving market landscape.
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