Managed Service Provider solutions for greater contingent workforce control
Matrix Workforce helps organisations manage temporary workers, contractors and recruitment suppliers through a flexible, vendor-neutral Managed Service Provider solution.
Combining expert people, structured supplier governance and connected technology through Matrix Prism®, we give you greater visibility and control over contingent hiring, compliance, performance and spend..
Trusted by organisations managing contingent workforces across the UK
Contingent workforce programmes are growing, but many remain fragmented.
Limited workforce visibility
Disconnected suppliers, systems and processes make it harder to track contingent workers, hiring activity, spend, fulfilment and performance.
Inconsistent supplier management
Multiple agencies, varying terms and supplier-led models can reduce competition, limit access to talent and make consistent governance harder to achieve.
Pressure to improve agility and control
Organisations need to secure talent quickly while maintaining control of cost, compliance and workforce risk across every supplier and hiring route.
Connected Managed Service Provider solutions powered by Matrix Prism®
Matrix Workforce combines specialist workforce expertise with Matrix Prism® technology to help organisations manage temporary workers, contractors and recruitment suppliers more effectively.
Our flexible, vendor-neutral Managed Service Provider model connects hiring, suppliers, compliance, workforce data and spend through one coordinated programme. This improves access to talent and gives organisations greater control over supplier performance, IR35, JSL and wider contingent workforce governance.
- Greater visibility across workforce activity, supplier performance and spend
- More consistent governance, compliance oversight and supplier control
- Broader talent access through a vendor-neutral recruitment supply chain
- Reduced administration, friction and avoidable workforce cost
- Smarter candidate matching for quality and rapid fulfilment
WHY CUSTOMERS CHOOSE US
An MSP designed around operational outcomes
Matrix Workforce supports scalable, connected and operationally focused contingent workforce programmes.
Unlike staffing-led, rigid or fragmented MSP models, our approach combines workforce expertise, Matrix Prism® technology and structured supplier governance to improve visibility, reduce risk and support more agile workforce operations.
Vendor-neutral workforce delivery
Reduce supplier bias and over-reliance on individual agencies through fair competition and broader access to talent.
Connected workforce visibility
Improve oversight through connected workforce data, supplier reporting and spend visibility powered by Matrix Prism®.
Risk-aware workforce governance
Strengthen control across supplier compliance, IR35, JSL, onboarding and wider contingent workforce risk.
Flexible, scalable MSP delivery
Introduce a programme shaped around your current needs, with the flexibility to expand as workforce demand and complexity evolve.
Operational workforce expertise
Access specialists experienced in managing contingent workforce programmes across public and private sector environments.
Next-generation platform capability
Use evolving Matrix Prism® functionality to support smarter matching, shortlisting and workforce decision-making.
CASE STUDIES
Supporting organisations with contingent workforce challenges
“We get better quality candidates because Matrix understands and has helped us refine our supply chain through a tailored approach. There are clear processes now with proper approvals, audit trails and checks. It’s structured, fair and transparent, which is essential for a council like ours. Fulfilment levels are turned around really quickly and the improved job specifications and guidance from Matrix make a real difference. New employment legislation always brings challenges, but Matrix supports us through all of it. They help adjust rates, guide hiring managers and make sure we stay compliant.”
Harbinder Manku
Corporate Contracts Manager, Westminster City Council
A vendor-neutral approach to Managed Service Provider delivery
Matrix Workforce is built around organisational outcomes, not staffing agency preference.
Our vendor-neutral MSP model gives suppliers a fairer route to compete, helping organisations reduce supplier bias, improve market competition and access a broader talent base. This supports better rate control, stronger governance and greater transparency across supplier performance, fulfilment and workforce spend.
- Reduced supplier bias and stronger market competition
- Broader talent access and greater diversity of supply
- Better rate control and reduced over-reliance on individual agencies
- Less “fill at all costs” behaviour Stronger governance, compliance visibility and transparency
- Connected workforce infrastructure powered by Matrix Prism®
- More than 21 years of experience supporting workforce programmes across the UK
WHO IT’S FOR
The best fit for:
Organisations looking to improve contingent workforce visibility, governance and operational efficiency through a connected Managed Service Provider solution.
- Organisations introducing or evolving an MSP for their contingent workforce
- Businesses managing temporary workers, contractors or multiple recruitment agencies
- Teams requiring stronger supplier governance and workforce visibility
- Procurement, HR and workforce teams reviewing existing MSP or supplier models
- Public and private sector organisations managing high-volume or multi-site hiring
- Organisations looking to reduce supplier bias and strengthen workforce risk controls
WHO IT’S NOT FOT
May not fit:
Organisations looking only for isolated recruitment agency supply without wider contingent workforce management or supplier governance support.
- Businesses looking only for transactional recruitment agency services
- Organisations with no requirement to manage contingent workers or recruitment suppliers
- Teams seeking technology without managed service or operational support
Recognised, trusted and aligned to industry standards through our frameworks, partnerships and accreditations
Managed Service Provider FAQs
A Managed Service Provider, or MSP, manages some or all of an organisation’s temporary and contract workforce programme. This may include recruitment suppliers, vacancy distribution, worker onboarding and compliance, timesheets, invoicing, reporting, rate management and programme performance.
Matrix Workforce combines expert programme management with Matrix Prism® technology to connect these activities through one coordinated service.
A recruitment agency typically sources candidates for individual vacancies. An MSP manages the wider contingent workforce programme, often coordinating multiple recruitment agencies while introducing consistent processes, supplier governance, compliance oversight, technology and reporting. As a vendor-neutral MSP, Matrix does not favour an affiliated staffing agency within the supply chain.
An MSP is the service and team responsible for managing the contingent workforce programme. A Vendor Management System, or VMS, is the technology used to support activities such as vacancy management, candidate submissions, onboarding, timesheets, invoicing and reporting. Matrix Workforce combines managed service expertise with Matrix Prism®, our connected workforce technology platform.
A vendor-neutral MSP manages recruitment suppliers objectively rather than prioritising an affiliated staffing provider. This can improve competition, broaden access to talent, reduce over-reliance on individual agencies and create greater transparency across rates, supplier performance, fulfilment and workforce spend.
Yes. Matrix Workforce can design an MSP around an organisation’s current workforce, suppliers, processes and priorities. The service can cover the complete contingent workforce programme or selected areas where greater visibility, governance or operational support is needed. It can then evolve as workforce demand and organisational requirements change.
Yes. Suitable incumbent suppliers can be incorporated into the Matrix programme, subject to agreed commercial, compliance and performance requirements. This protects valuable supplier relationships while introducing more consistent governance, transparent performance measures and a fairer route to opportunities across the supply chain.
An MSP brings workforce activity, suppliers, processes and data into one coordinated programme. Through consistent approvals, supplier terms, compliance processes, consolidated reporting and connected technology, organisations can gain a clearer view of contingent workers, hiring activity, supplier performance, risk and spend. Matrix Prism® supports this visibility through one connected workforce platform.
Talk to a workforce expert
Whether you’re exploring workforce solutions for your organisation or already working with us, use this form to tell us what you need.
From improving workforce visibility, cost control, compliance and supplier performance to getting support with an existing service or account, a few quick questions will help us understand your enquiry and connect you to the right team.
Once submitted, a member of the team will be in touch to discuss your requirements or help with your query.