A fully managed neutral vendor service which delivers employers recruitment supply chains and systems for hiring and managing contingent workers.
Creating smarter employment screening solutions for clients, candidates and employees across the globe.
Helping organisations build a pool of pre-screened, prospective workers who have indicated a desire to work with them.
Where organisations can buy and manage statement of work, consultancy and professional services projects.
Provides payment and compliance services and compliant Umbrella payroll solutions
Our leading proprietary platform which automates and manages every step of the temporary worker hiring process.
Home > Case Studies > Quest Global: Transforming Screening for a Complex, High-Stakes Industry
Since mid-2025, Quest Global has partnered with Matrix Security Watchdog for all its background and pre-employment screening. With their previous provider, Quest Global faced operational inefficiencies and compliance hurdles. They recognised the urgent need for a partner who could deliver speed without compromising compliance, provide full visibility, and scale globally as requirements evolved.
Following a competitive marketing review and tender process, Quest Global selected Matrix Security Watchdog based on its reputation, technology, and proven ability to act as a true risk management partner, not just a screening provider. Since adopting the solution, screening processes have kept pace with the complexity and urgency of Quest Global’s projects. With expansion plans on the horizon, the partnership has become a strategic pillar for long-term growth and total compliance.
Quest Global is a leading engineering services provider operating across multiple sectors, including defence, oil & gas, semiconductors, and rail transport. With a growing focus on defence projects in the UK and US, Quest Global faces stringent compliance requirements – particularly the Baseline Personnel Security Standard (BPSS), a mandatory prerequisite for accessing sensitive government and defence documentation.
Prior to transitioning the service to Security Watchdog, Quest Global faced several challenges that were hindering their ability to safely and compliantly onboard new starters at the speed that the business required.
83% of previous cases were flagged as incomplete, often missing critical reference or activity checks and threatening security
Turnaround times had ballooned from the promised 10 days with the previous provider to 30-60 days, creating lengthy bottlenecks and frustrations for new starter for onboarding
Lack of transparency into candidate progress through the screening process made it difficult to manage expectations internally and externally
Major clients for Quest Global refused BPSS certificates returned by the previous provider due to insufficient detail, costing time and causing an administrative burden
Fragmented processes and manual chasing frustrated both candidates and internal teams
Security Watchdog introduced a contextual risk model, moving beyond binary pass/fail decisions and providing Quest Global a clear articulation of risks that enables informed, defensible decisions
“It’s less of a transaction and more of a risk function with Matrix Security Watchdog. We need to know if we’re taking a calculated risk or just being foolhardy – Security Watchdog delivers that.”James Murdoch, Head of Safety and Security, Quest Global
Security Watchdog’s Volti4 screening platform provides a complete audit trail from candidate submission to completion, ensuring compliance with Home Office audits and OEM requirements. GDPR compliance and robust data governance give Quest Global confidence in every decision
Dedicated case managers have transformed the experience for Quest Global. With faster turnaround times – BPSS checks are being returned significantly faster compared to the 30-60 days with the previous provider – and full visibility of candidate actions and communications, the manual workload has been reduced for the Quest Global team
“You frequently exceed our expectations in terms of turnaround times. I couldn’t be happier with the service.”– James Murdoch, Head of Safety and Security, Quest Global
Integration with TrustID and Konfir centralise identity verification and fraud prevention. This seamless experience eliminates the need for candidates to jump between systems and protects against rising risks like impersonation and deepfakes
Granular reporting and monthly checking empower Quest Global to forecast realistic start dates, identify bottlenecks in candidate submissions, and defend timelines internally with hard data
Reports for major clients now meet and exceed industry standards
With improved turnaround times, Quest Global is able to supply talent to critical projects without delays
A decrease in manual workload has freed up time for Quest Global to focus on strategic priorities
A superior experience for candidates has reduced drop-offs and frustration
With Security Watchdog, Quest Global can continue their expansion plans without worrying about a drop in service quality or compliance
As they prepare for important accreditations in 2026, which will introduce even more stringent checks, Quest Global need to have total confidence in their screening partner. With Security Watchdog’s flexible packages and global service, Quest Global can be sure in their choice as they scale across Europe, Middle East and Asia.
“My plan is to bring Matrix Security Watchdog on that journey with us as we expand globally. I don’t see any reason why we’d change.”– James Murdoch, Head of Safety and Security, Quest Global
By aligning on innovation and scalability, Quest Global and Matrix Security Watchdog will not only meet today’s stringent requirements but also build a future-ready framework that supports rapid growth, cross-border operations, and uncompromising security standards.
