A fully managed neutral vendor service which delivers employers recruitment supply chains and systems for hiring and managing contingent workers.
Creating smarter employment screening solutions for clients, candidates and employees across the globe.
Helping organisations build a pool of pre-screened, prospective workers who have indicated a desire to work with them.
Where organisations can buy and manage statement of work, consultancy and professional services projects.
Provides payment and compliance services and compliant Umbrella payroll solutions
Our leading proprietary platform which automates and manages every step of the temporary worker hiring process.
Home > Case Studies > How Mencap Reduced Time-To-Hire From Six to Three Weeks With a Streamlined Candidate Screening Process
Mencap, one of the UK’s largest charities dedicated to supporting individuals with learning disabilities, transformed its hiring process by adopting the eBulkPlus digital screening platform from Matrix Security Watchdog. The change has significantly reduced the time-to-hire for new employees, providing a more efficient, secure, and manageable process for Mencap‘s HR team.
Mencap’s mission requires a large workforce, with over 8,000 employees and more than 1,000 volunteers annually. These individuals operate in diverse settings, including care homes, supported living environments, housing association properties, and private residences. Given the sensitive nature of Mencap’s work, rigorous employee and volunteer screening is paramount to safeguarding the individuals under their care.
The charity faced a challenge: their existing screening process was slow, cumbersome, and unable to keep pace with their growing needs. Mencap‘s HR team needed a solution that could:
Reduce the time taken to complete background checks.
Ensure each screening was thorough and accurate.
Handle the high volume of checks required annually.
Before adopting eBulkPlus, Mencap relied on a paper-based screening process that was time-consuming and prone to errors. The lack of a centralised, digital platform meant that the HR team struggled to manage and track the progress of candidate screenings efficiently. This inefficiency not only delayed the hiring process but also increased the risk of potential errors in applications, which could further slowdown the onboarding process.
Mencap partnered with Matrix Security Watchdog to overhaul their candidate screening process. The solution came in the form of eBulkPlus, a proprietary digital screening platform designed to streamline and simplify the entire process.
Single Portal for Management: The platform has a centralised portal for initiating, managing, and tracking the screening of prospective employees across the organisation.
User-Friendly Interface: The web-based platform was intuitive and easy to use, allowing for a smooth transition from the previous paper-based system.
Enhanced Reporting: The platform’s reporting capabilities provided real-time insights into the progress of candidate screenings, including the ability to break down data by regions and other categories.
Secure and Accredited: As an approved platform by the DBS and the Ministry of Justice, eBulkPlus ensured that all data remained secure throughout the process.
Matrix Security Watchdog also provided dedicated support through a UK-based Customer Success Manager and Customer Service team, ensuring that Mencap‘s specific user and reporting needs were met during the initial setup and on an ongoing basis.
The introduction of eBulkPlus has significantly improved Mencap‘s hiring process. Key achievements include:
Reduced Time-to-Hire: The new digital platform cut the time-to-hire from six weeks to just three, allowing Mencap to onboard new employees faster.
Improved Efficiency: The digital nature of eBulkPlus eliminated the risk of errors associated with manual processes, ensuring smoother and more accurate screenings.
Scalability: In the last 12 months, eBulkPlus successfully managed 9,000 applications, demonstrating its ability to handle Mencap’s high volume of screenings.
Consistent Process: The platform introduced a consistent, easy-to-use system that allowed Mencap to screen employees at scale, cost-effectively.
By implementing eBulkPlus, Mencap has not only streamlined its candidate screening process but also achieved significant reductions in time-to-hire. The transition to a digital platform has provided Mencap with greater control, transparency, and efficiency in managing its hiring process, ensuring that the charity can continue to focus on its mission of supporting individuals with learning disabilities across the UK.
